Communication Tips: how to ensure remote workers feel part of the team


‘Out of sight out of mind’ is a phrase that can be applied to anyone from annoying children to partners past or present. But the best managers shouldn’t apply it to their working-from-home staff. That’s because remote workers need only be remote in name.

Engaging off-site workers can be good for managers as they get more out of them, especially with this employee genre now constituting one in seven of the country’s workforce. It can be equally productive for homeworkers as if they feel more engaged and as if they aren’t working from some far-away island.

Many workers complain that they don’t really feel part of the team. Here are our tips on how to help the UK’s 4.2 million homeworkers feel less remote …

Meeting technology:
If you’ve got it, use it. Skype gives that face-to-face feel without the hassle of a two-hour round trip or petrol claims, while Cisco WebEx Meetings also enables contact. This has been described as the consummate portable meeting room. You can see spreadsheets, files and presentations from your home office desk.

Social media:
Most companies have got Facebook pages nowadays – ideal for stimulating staff ideas and pointing to future trends. Why not invite your remote workers to join the page and share in the discussion?

Putting faces to voices and copy:
Some remote staff can work closely with on-site employees for years without knowing them from Adam. Inviting your homeworkers into the office – even annually -helps to break down barriers by putting a face to the voice you may have heard down a phone a thousand times. It also gives the homeworker the chance to be refreshed of new directions the office may be taking.

Keep homeworkers abreast of what’s going on:
It’s a safe bet that few, if any, of your homeworkers are mindreaders. So why leave them guessing? If their role has changed or is about to, tell them. If they are constantly repeating the same mistake, tell them. Just because they’re not sat under the same roof as you doesn’t mean to say they aren’t subject to the same standards. Outline their role and what is expected of them so they’re left in no doubt. One 9-5 homeworker in her first day as a proofreader was left sitting at her desk until well past 8 because her uncommunicative line manager hadn’t dismissed her for the day

Treat every worker differently:
There are some out-of-officers who revel in the anonymity that working from home provides. Some might like to get more involved, perhaps even be included in occasional meetings when schedules dictate. Others are more easy going and just happy to absorb any workload thrown at them –  and happy to travel into the office when required. No two employees are alike, so don’t treat them all the same.

Points of contact:
Ensure that your remote worker has direct land and mobile numbers of all their main office contacts. Make sure that they understand the chain of command so that they know where to go in case of a grievance.

And finally …
Don’t think that just because you’re divided by miles of ether between your computers that a little ‘thank-you’ or ‘well done’ isn’t just as appreciated online as it is in person.


The Secret Businessman